Report incidents using the Library's form in LibWizard: https://csudh.libwizard.com/incident
If a patron brings a pet that is not obviously marked in some way as a service animal into the library, please tell the patron that pets are not allowed in the library. If the patron indicates that the pet is a service animal, ask if the pet is registered with Disabled Student Services. If the patron indicates that the pet is registered, do not make any additional inquiries nor ask for proof of registration. If the patron indicates that the animal is not registered, inform the patron that service animals must be registered with Disabled Student Services, and ask that the patron register the animal prior to returning to the library.
Refunds will be given for printer and copier malfunctions. Printer/copier malfunctions include toner problems, ink distribution problems, undetected paper feeding problems, and any other hardware problems. Often the printers will detect a paper jam and automatically reprint the page once the jam is cleared. If this occurs, a refund will not be needed--the student will only be charged for the one good page. If a refund is needed, it can be requested by contacting staff at the Course Reserves Desk or Technology Checkout Program Office.
*Remember: We will attempt to provide patrons with desired copies if at all possible before a refund is issued.
Steps for Refunds - Staff:
It is imperative that we only give refunds after it is deemed completely necessary and after it has been determined that the patron indeed is owed a refund.
For refunds below $2.00 – After the determination has been made, go to cash drawer located in designated area and provide patron with the lost amount and fill out the online form at:
Choose your name from the drop-down box on the form and enter the refund amount (e.g. .15, .30, 1.00, 1.50, 2.50, etc.)
Reminder: for refunds over $2.00 you must also fill out the University Library Request for Refund form with all of the patron’s information and your signature. Also add this to the information to the google document.
Note: In the event that the Google form is not available, please write down the day, time, and amount of the refund for later input when the online form becomes available.
Replenishment of funds will be conducted by the Technology Checkout Coordinator or the Manager of Building and Technology Services.
Cashboxes are in 2 locations; Reserves and the Technology Checkout Program. Cashboxes are to remain locked and in a locked drawer at all times. Both keys will be secured in a shared area accessible to individuals to obtain that partake in cash handling.
There will be no more than $50 in the cashbox at all times:
Refund slips will be collected weekly and compared to the information in Google Sheets Refund. (Responses) *Note that only Request for Refund forms must be completed by the patron for amounts greater than $2.00.
The cashbox will be counted every Friday and a Reconciliation Form completed[CS1] .
The Reconciliation Form and all Request for Refund Forms will be submitted to the Financial Analyst in Library Administration. She will then provide the necessary cash to balance the cashboxes to $50.